Terms & Conditions


These terms and conditions govern your use of the Olala.paws Website, please read the terms carefully. By using the website, you agree to and acknowledge that you have read, reviewed, accept and agree to the below terms and conditions. You should check this page regularly for any changes we may have made to the Terms and Conditions. Continued use of the Website following any change to these Terms will be deemed acceptance of those changes.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Olala.paws has the right to amend, remove or vary the Services and/or any page of this Website at their absolute discretion at any time and without notice.



The information and content on the Olala.paws website is not intended to be a substitute for professional veterinary advice, diagnosis or treatment. Olala.paws does not endorse any specific veterinarians, products, tests, procedures, opinions or any other information that may be mentioned on the Website.

Always seek the advice of a qualified veterinarian with any questions or concerns that you have regarding an animal's medical condition. Do not disregard information or advice of a professional veterinarian or delay seeking it due to information on this Website. Relying on the information stated on this Website is done so at your own risk.

Whilst we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.



When you access the Website, you agree that you do so on the following conditions:

You may only use the Website and the Content on the Website for personal purposes unless Olala.paws provides express written consent.


The Olala.paws  Website and it's content is owned and operated by Olala.paws 9 Polole Place, Latham, Canberra, 2615, ACT, Australia.  



Unless otherwise indicated, Olala.paws owns all copyright of the material on the Website. All registered and unregistered trademarks used on the Website are the property of their respective owners.

All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (Content) on the Website is owned, controlled by, or licensed to Olala.paws . Except for viewing the content for your own personal non-commercial use, Olala.paws  does not grant you any rights to use the Website or content for any other purpose unless it expressly consents in writing.



Prices are exclusive of delivery charges. Prices are subject to change without notice.


All gift cards are valid for up 12 months from the date of purchase and are not redeemable for cash.



In the unfortunate circumstance that the product or products you have ordered are out of stock, we will contact you within two business days. The delivery charges stated on the Website do no include any additional charges such as importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

Olala.paws may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. Olala.paws reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges. See our Shipping Information page for more information.



The inclusion of any hyperlinks to third party websites does not imply Olala.paws’s endorsement or approval of such third parties, their websites or their businesses or other activities. Olala.paws is not responsible for any content on Third Party Websites and if you choose to visit these Third Party Websites you do so at your own risk and should make your own enquiries before relying on content contained in any Third Party Websites.



Olala.paws utilizes social media as a core function and operation for it's advertising and promotion of products and brand. Personal information is only collected from our social media sites when knowingly and voluntarily submitted by the user. We intent to protect your personal information in line with our privacy policy and applicable with privacy laws in Australia.



Olala.paws’s privacy policy that explains how we use your information, can be found here. By using the Olala.paws Website, you consent to the processing of information as described therein and declare that all data provided by you is accurate.

COOKIES: As stated in Olalala.paws’s privacy policy, cookies may be used throughout our Website. A cookie is a small file placed on a user's hard drive that tracks website navigation. For example, a cookie can be used to store registration information so that a user does not need to re-enter it on subsequent visits. If you are concerned about cookies, most browsers have an option which permits users to refuse a cookie. A user can refuse a cookie and still fully navigate our website. In order to collect statistics we may anonymously log information, and identify categories of users by items such as domains and browser types.



You must not misuse the Olala.paws Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.



Olala.paws updates the Website on a regular basis, however, makes no representation as to the accuracy, currency or completeness of any information or services on the Website. All information and services are provided on the basis that you undertake the responsibility for assessing at your own risk.

All information and services on the Website are provided on an "as is" basis. To the fullest extent permitted by the applicable law, Olala.paws excludes all terms, conditions and representations express or implied.



You agree to indemnify, defend and hold harmless Olala.paws, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Service.

Olala.paws is not liable for any damages whatsoever including any special indirect or consequential damages resulting from loss of use of data or profits, whether in an action in contract, negligence or other tort, arising out of or in connection with access to this Site or the information contained in it. Olala.paws does not warrant that the Website will be uninterrupted or error free.

You should seek independent advice before acting on any material or information contained in this Website of any link to a third party web site and you must not provide any warranties to third parties in relation to the contents or performance of the Website.


Olala.paws does not warrant or guarantee:

  • the accuracy or completeness of any information available on the Website;

  • that access to the Website will be uninterrupted or error free;

  • that any defects will be corrected immediately; or

  • that the Website will be free from viruses or other contamination.



If you breach these conditions, failure by Olala.paws to take action will not constitute a waiver of our rights and remedies arising from that breach and Olala.paws will reserve entitlement to enforce their rights and remedies in relation to that breach or any other situation where you commit a breach of these Terms of Service. Any waiver of any provision of the Terms of Service will be effective only if it is in writing and executed by Olala.paws. 



Olala.paws reserves the right in its absolute discretion to suspend or terminate at any time the access to the Website of any user without notice for any reason, including but not limited to a breach of these Terms. The suspension or termination shall not affect either party’s rights or liabilities.

Olala.paws may disclose any information we may have about a user in relation to an investigation or allegation that your use of the Website is in breach of these Terms, or is in breach of law or other regulation. Olala.paws reserves its right to identify or bring legal action against any person who is breaching these terms, including obtaining injunctive relief.



Olala.paws reserves the right to cease, interrupt or withdraw your access to the Website for any reason, including without limitation, for upgrades and maintenance of the site.



When using websites, the internet or third party networks or facilities, you are using networks, facilities and services that are beyond Olala.paws’s control. You assume all risk and liability of your use of the Website, the internet, or any such third party networks, including access to the Website via such media. Olala.paws recommends users review each website’s privacy statement before disclosing any personally identifiable information. To see Olala.paws’s Privacy Policy, read the Teem & Conditions.


If any provision of these terms is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of the agreement, which will continue in full force and effect and these terms will be deemed amended to replace, to the extent legally permitted, the rights and obligations contained in the invalid, illegal, or unenforceable provision. The invalidity, illegality, or unenforceability of any provision of these Terms will not constitute failure of consideration.



This site is created and controlled by Olala.paws. Your use of this site is governed by, construed and enforced in accordance with the laws of ACT, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of ACT, Australia.

This site may be accessed throughout Australia and overseas. Olala.paws makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.