If you have placed an order with an error, please call customer service on: 0423650449 as soon as possible.

Alternatively, you can submit a request here. We will do our best to assist you in any way we can.

Please note! It’s important that you contact us as soon as possible. We always strive for quick deliveries, which means we may not have much time to cancel your order. We cannot make any changes (address, size, colour) once your order has been placed.


Orders placed will usually be dispatched within 1-3 working days. During busy sale periods, this may increase to 7-14 working days. Our warehouse ships between Monday to Friday (excluding national and NSW public holidays).

Estimated shipping times for DHL and Australia Post are between 1-2 working days from date of dispatch. Please note that delivery times after dispatch cannot be guaranteed by olalapaws.com as deliveries are made by third parties such as DHL, Australia Post or an independent courier service.


Items in our online shop have stock and are ready to ship. Any products that are out of stock are marked as unavailable.

On rare occasions at peak selling periods (sales and Christmas) we may have some out of stock issues from customers ordering items at the same time. We work hard to keep our stock levels as accurate as possible. Occasionally errors occur, although they are rare.

Our online collection is regularly replenished so it's worth checking back with us regularly. Alternatively, if the product you are looking for is sold out, you may wish to check availability though Olala.paws store. 


We currently accept Visa, MasterCard and American Express as well as PayPal and Afterpay.

During the payment process Olala.paws Australia Pty Ltd. has the right to perform credit checks. Based on the outcome of credit checks we may change, adjust or decline an order and/or the selected payment method. In most cases we will offer you the option to select another payment method. The credit results are not known to our customer service team.